Refund Policy
Our refund policy is based on message usage:
- Refunds are calculated based on unused messages only.
- Messages already used cannot be refunded.
- You'll receive a prorated refund for any remaining messages in your current billing cycle.
Example:
If you have a Silver plan (180 messages) and cancel with 120 messages remaining, you'll receive a refund proportional to those unused messages.
Important Notes:
- Refunds only apply to the current billing period.
- Previous billing cycles are not eligible for refunds.
- Used messages are non-refundable, regardless of when they were used.
- Partial months are not prorated - only unused messages count.
To request a refund, send an email to help@everclose.com.
