Refund Policy

A full refund is available only within 30 days of your first payment.

After this period, the refund policy will follow the message usage guidelines outlined below:

Refunds are calculated based on unused messages only.
Messages already used cannot be refunded.
You’ll receive a prorated refund for any remaining messages in your current billing cycle.

Example:

If you have a Silver plan (180 messages) and cancel with 120 messages remaining, you’ll receive a refund proportional to those unused messages.

The $10 Amazon gift card can only be requested if a refund is claimed within 30 days of the first purchase.

There are no refunds for the purchase of Ecredits.

Important Notes:

Refunds only apply to the current billing period.
Previous billing cycles are not eligible for refunds.
Used messages are non-refundable, regardless of when they were used.
Partial months are not prorated - only unused messages count.

To request a refund, send an email to help@everclose.com.